To our PUBG: NEW STATE Survivors,
To start, we want to apologize to our community for not being able to meet your expectations, both on and off the Battlegrounds, since the global launch on Nov. 11. We know that there were and still are many issues with PUBG: NEW STATE and these issues have severely impacted your overall experience with our game.
Many of you have given us helpful reports and feedback about issues you’ve encountered with the game. Since the launch, we’ve been rigorously looking into the issues our community has voiced, which include problems related to crashes, freezing, iOS optimization, server stability, and FPS drops. To address these and other issues, we will begin by having maintenance on Nov. 18 starting at 2:00 (UTC+0).
[Service Maintenance Notice]
■ Update Notice
– Schedule: Nov. 18, 2:00 – 6:00 (UTC+0)
– Purpose: Address connection errors and overall service stabilization
※ This maintenance schedule is subject to change. Schedule updates will be noted in this announcement.
It will be difficult to solve everything and meet the expectations of our community through one update. But we will continue to make vast improvements to the game and focus on providing more stable services in the future through updates. We will also work hard to keep our community a part of this entire process and keep you informed through notices and other channels.
We apologize once again for disappointing our community. We will continue to listen to our community and work hard to make your experience on the Battlegrounds better. We are committed to bringing all our Survivors the best next-gen battle royale experience, and we ask for your patience and hope that you will all join us as we make progress with PUBG: NEW STATE.
The PUBG: NEW STATE Development Team